Refund policy
Thank you for shopping with Pawtrait Apparel. Every item we make is custom-designed for you and your dog and printed on demand, so please read this policy before ordering.
Custom orders
Because each item is personalized and made only after you order, we can’t accept returns or exchanges for change of mind, wrong size or color selection, fit, or personal preference. Please review the size chart on the product page before you order.
This policy doesn’t affect any rights you may have under applicable consumer protection laws.
Review your design before printing
We send you a design preview before anything is printed, and you get 2 free revisions. Your order goes into production only after you approve your design. Because the approved design is what gets printed, we can’t offer a reprint or refund for details in an approved design (for example, a name or caption that was spelled as you provided it).
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or not as approved, or if it hasn’t arrived, email us at hello@pawtraitapparel.store within 14 days of delivery (or of the estimated delivery date, if it hasn’t arrived). Please include:
- Your order number
- A short description of the issue
- Clear photos of the item and the packaging (a short video also works)
You don’t need to send the item back. After we review your request, we’ll arrange a free reprint or a refund. Minor variations in print placement are normal for printed apparel and aren’t considered defects.
Cancellations and changes
You can cancel or change your order only before you approve your design. Once your design is approved and production starts, we can’t cancel or change the order. Contact us as soon as possible if you need help.
Refunds
Approved refunds go back to your original payment method. Processing time depends on your payment provider.
Contact us
Pawtrait Apparel · hello@pawtraitapparel.store. We reply within 1 business day.