Frequently Asked Questions

It takes just three simple steps:

1. Choose your style. Explore our collection of creative styles and choose your favorite product.
2. Checkout. Complete your order to get your custom design started.
3. Send your photo. After checkout, we'll email you instructions. Reply with your dog's photo, name, and an optional caption.

We'll email your design preview within 1–2 business days after receiving your photo and details. Every order includes 2 free revisions, and nothing is printed until you approve your design.

After checkout, you'll receive an email with instructions. Simply reply with your dog's photo, your dog's name, and your order number. You can also include a short caption for your design, if you'd like.

A clear, high-resolution photo where your dog's face is fully visible and well lit works best. Avoid blurry photos, heavy shadows, and pictures where the face is covered or cropped.

Each design features one dog. If you have more than one dog, you can order a separate design for each.

Our current designs are made specifically for dogs.

Yes! We offer a variety of creative styles, each with its own unique look. Browse the available styles on the product page and choose your favorite. We'll create your dog's portrait in the style you select.

Each order includes one dog and one selected style. If you'd like your dog portrayed in another style, simply place another order.

Your dog's name is included, and you can add a short caption of your choice. Captions are optional. Just send your preferred text along with your photo.

We may feature finished designs and dog photos in our website or social media content. If you prefer not to have your dog's photo or design featured, email hello@pawtraitapparel.store and we'll exclude it from future promotional content.

We can't start your design until we receive your dog's photo and name. Your order will remain on hold until then, which may delay delivery. Check your inbox and spam folder for our instructions email, or contact us if you can't find it.

Yes! We'll email you a design preview within 1–2 business days after receiving your photo and details. Nothing is printed until you approve it.

Two free revisions are included with every order. Tell us exactly what you'd like changed so we can get it right as quickly as possible.

The finished product should look very close to your approved preview. Slight color variations may occur because of screen settings, garment color, and the printing process.

Yes, as long as you haven't approved your design yet. Once you approve it and production begins, changes are no longer possible.

Let us know what you'd like adjusted. You can use your two free revisions to refine your design. Please review your preview carefully, because changes are no longer possible once you've approved it and production begins.

We offer custom dog portrait apparel. Available products and their details are listed on each product page.

Our featured T-shirt is the Bella+Canvas 3001, a soft, lightweight unisex jersey tee designed for everyday comfort.

Check the size chart on the product page and compare it with a shirt you already own to find your preferred fit.

Please double-check your size before ordering. Because every item is made just for you, we generally can't offer exchanges or returns for size selection or fit, subject to applicable consumer protection laws.

Available colors and sizes are shown in the product options. Availability may vary by product and size.

Our apparel is printed on demand by our production partner, so each piece is made especially for your order.

Follow the care label on your garment to keep the fabric and print looking their best. Check the care instructions on the product page before washing.

Colors may vary slightly because of screen settings, lighting, and garment color.

We currently ship within the United States only.

Your order moves through three stages:

• Design: Your preview arrives within 1–2 business days after we receive your photo and details.
• Production: Production typically takes less than 1 business day after design approval, but may take longer during busy periods.
• Shipping: Estimated delivery is approximately 4–10 business days for Standard or 6–13 business days for Economy, depending on the option available at checkout.

These are estimates, not guarantees. Sending your photo and approving your design promptly helps avoid delays.

Shipping starts at $4.49 for the first item, with a lower rate for each additional item. The exact shipping cost for your order is shown at checkout before you pay.

Yes! Once your order ships, we'll email you the tracking details.

Yes. Carrier delays, weather, and busy periods such as the holidays can affect delivery. Delivery dates are estimates, not guaranteed arrival dates.

Contact us as soon as possible. We can update your address if your order hasn't entered production or shipped. Changes may not be possible once processing has advanced.

We currently ship within the United States only. If any additional charges apply to your order, please check the information provided at checkout.

Because every item is personalized for you, we generally can't accept returns or exchanges for change of mind, size selection, or fit. This doesn't affect any rights you may have under applicable consumer protection laws.

We'll work with you to resolve the issue. Email us within 14 days of delivery with your order number and clear photos of the problem. We'll review your case and arrange an appropriate replacement or refund. We'll let you know if the item needs to be returned.

Contact us with your order number and photos of what you received. We'll review the issue and help resolve it as promptly as possible.

Size exchanges generally aren't available for personalized products. Please check the size chart carefully before placing your order. This policy doesn't limit any rights that may apply under consumer protection laws.

Email hello@pawtraitapparel.store with your order number, a short description of the issue, and clear photos if relevant.

Available payment methods are displayed at checkout.

Contact us as soon as possible if you need to cancel or change your order. Once your design is approved and production begins, cancellation or changes may no longer be possible.

Contact us right away. We may be able to make changes before your design is approved and production begins. Changes cannot be guaranteed once processing has started.

Check your spam or junk folder first. If the email isn't there, contact us with the email address you used at checkout.

Contact us as soon as possible with your order number and correct email address so you don't miss your design preview or order updates.

We may still be waiting for your photo and details or your design approval. Contact us with your order number and we'll help check the status.

Visit our Contact page or email us at hello@pawtraitapparel.store.

Please include your order number, the email address used at checkout, and a short description of your question or concern. Add photos if they're relevant to the issue.

We aim to reply within one business day.

If you have trouble sending your photo or haven't received our instructions email, contact us with your order number. We'll help you with the next steps.